The police non-emergency number is 216.621.1234 and should be called for situations where police are needed but there is no immediate danger, and for asking questions about police or safety issues. After the incident is reported, it is a good idea for the caller to write down everything that happened, as they may be contacted for additional information. Safety is key and the caller and his/her family should stay out of harm’s way. The more information given to the police, the better the emergency can be served. Details which may include: type of weapon, descriptions of suspects, license plate numbers, direction of travel or other detailsĬallers are asked to remain on the telephone to assist the telecommunicator as much as possible, a response will not be delayed by answering questions.Whether the crime is in progress or has already happened and the time it happened, if known.All calls, emergency or not, are answered by the same operators. Cell phones that are not “active” or have no service plan can dial 9-1-1, however if the call is disconnected they can’t be called back to verify the location or to check if an emergency existsĬallers should remain calm and give information slowly.Callers requesting service from any agency outside of Cleveland are transferred directly by the Telecommunicator.The telecommunicator asks questions- including verification of the location and phone number- to determine needs and prioritize the call, then sends the appropriate emergency service.The 911 telecommunicator answers “911 what is your Emergency: Police, Fire, or EMS?” and stays on the line until the requested department answers.The City's (IP based NG911) phone system captures the phone number, carrier and estimated location/address the call is coming from- for example, from a residence, business, cell phone tower, or cell phone handset.There is suspicious activity: "If you see something.Someone is taking something which is not theirs.Calling or Texting 911 is appropriate when:
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